Three specialties. From implementation to ongoing support.

Review deployment and network-element compatibility; plan upgrades and migration, northbound interfaces, and fault, configuration and performance data flows. Changes follow the supported release path and agreed maintenance windows.

Investigate platform and integration faults, review alarm and performance collection, track capacity and coordinate vendor escalation using your support entitlement. Legacy lifecycle constraints are assessed before changes.

Version and dependency inventory, interface test results, change and recovery runbooks, and operator knowledge transfer. Agree acceptance tests for the actual node mix and interfaces.

Design clusters, identity and RBAC, networking, ingress and persistent storage. Integrate delivery pipelines and GitOps; onboard applications and validate Operators against the selected platform release.

Cluster health and capacity review, workload troubleshooting, controlled upgrades, configuration drift checks and backup/restore exercises within the agreed coverage.

Architecture and configuration baseline, workload onboarding checks, upgrade runbooks and recovery test evidence. Recovery objectives and application ownership are agreed before handover.

Map a process such as service-request triage, document intake or approval routing. Connect agreed CRM, ticketing and knowledge systems through APIs or MCP where appropriate. Use rules for deterministic steps and AI where interpretation adds value.

Review failed runs and exceptions, monitor model and connector changes, evaluate output quality and track usage costs. Keep a named process owner and a manual fallback.

Workflow map, permission boundaries, approval steps, audit records and evaluation cases. Measure cycle time, error rate and human review effort against a baseline; validate results before expanding automation.